Everyone who works with technology will eventually hear the phrase, “Garbage in, garbage out.” This little axiom signifies that no matter how sophisticated an information processing system is, the quality (accuracy, completeness, relevance, timeliness, etc.) of the information coming out of it cannot be better than the quality of the information that went in. A program working on inaccurate data will only yield misleading results. Once people lose faith in the information coming out of a system, it’s game over.
And what exactly is a Chief Customer Officer?
In Part 1 of our 2 part series on Customer Success, AMTdirect’s Chief Customer Officer, Taft Tucker, explains AMTdirect’s focus on “customer success” and how the company is changing to ensure the success of its diverse and growing user community.
We are delighted that you are reading the inaugural post in the new AMTdirect blog. You might be thinking, “It’s 2015 and you’re just now publishing a blog?” That’s not exactly the case, we’ve had one before, but blogs, like people, sometimes need a fresh new start, so we are renewing our commitment to creating a useful resource for business leaders and real estate professionals. This blog will be about: