Most software companies offer customer support and we do, too. After all, providing technical assistance and answering product questions are important parts of ensuring customer satisfaction. The thing is, satisfaction just means you’re content with meeting expectations. At AMTdirect, that simply isn’t enough. Customer success isn’t customer support. Customer success is a commitment to delivering the business outcome we promised and exceeding your expectations for the business value you’ll receive when you invest in our solution.
Your business goals are captured and documented. They form the basis of how we measure our performance.
Each year, you’ll meet with a customer success executive to discuss your progress, identify gaps and update your goals.
We use detailed scorecards to track your health based on progress toward goals, application utilization, support tickets and engagement.
Organizations across North America use AMTdirect to optimize their portfolios, simplify location management and take the risk out of real estate administration. We are proud to count some of America's leading brands as members of the AMTdirect community. Let us introduce you to a few..